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vijaysekarj Member since 2016 1 post
Virtusa Consulting Private Limited
Posted: November 21, 2017
Last activity: April 12, 2018
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Getting exception message while sending automated Email. Error sending email: ** Caught com.sun.mail.smtp.SMTPSendFailedException, 250 2.0.0 vAKINOc8016890 Message accepted for delivery 

On completion of a case we are sending an automated email to the user. Whenever an email is sent an correspondence attachment will be made to the attachment section which is a pega OOTB functionality. so on completion of a case an email is triggering properly but the correspondence attached is showing following exception

Error sending email:
** Caught com.sun.mail.smtp.SMTPSendFailedException, 250 2.0.0 vAKINOc8016890 Message accepted for delivery

Please find the screen shot of the attached correspondence with exception.

I have checked the Email accounts rule, Test connectivity status is good for sender and we are using PEGA 7.1.7

The same email account rule we are using for different case types. We are not facing the same problem in other case type.

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