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Riti Basu (RitiB143)
Northbridge

Northbridge
CA
RitiB143 Member since 2018 2 posts
Northbridge
Posted: February 8, 2019
Last activity: April 7, 2020
Posted: 8 Feb 2019 12:58 EST
Last activity: 7 Apr 2020 9:15 EDT
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Getting java.lang.Throwable error in the email listener activity

Hi All,


We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :


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Hi All,

We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :

2019-02-08 07:06:25,894 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from(xxxx.xxxx@xxxx.com)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - &&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&
java.lang.Throwable
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.step11_circum0(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:1545)
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.perform(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:262)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1919)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor102.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleStandardRequest(EmailListener.java:3904)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequestContents(EmailListener.java:4274)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:4134)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:3726)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2883)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2749)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at java.lang.Thread.run(Unknown Source)
2019-02-08 07:06:27,405 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from(xxx.xxx@xxx.com)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - ****************Email Listener Process End At20190208T120627.405 GMT******************
java.lang.Throwable
Can you please help on what could be the possible cause for this error?
***Edited by Moderator Marissa to update platform capability tags****

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