Close popover
Himanshu Gupta (HimanshuG1)
American Express

American Express
HimanshuG1 Member since 2016 12 posts
American Express
Posted: September 25, 2020
Last activity: November 17, 2020

Getting notified for Broken Queue items

I have a standard agent configured in my application with maxattempts as 3. I want whenever 3 attempts are exhausted and item is moving to broken-queue then an email notification should be sent out with error details.

How can i achieve that?

Also second question is that whenever a queue item is moving to Broken queue......does pega logs anything is pega logs to identify the error why the item is moving to broken queue?

Pega Platform System Administration Case Management Financial Services Lead System Architect