Question2Replies128Views×Close popoverDeepa Maragoni (marad) PEGA Solutions Engineer Pegasystems Inc. IN View Profile marad Member since 2016 21 posts PEGA Posted: April 20, 2017Last activity: April 20, 2017Posted: 20 Apr 2017 5:21 EDTLast activity: 20 Apr 2017 13:44 EDT Closed Global Search and Local Search not working for Press EnterHi,global search is not working for press enter in PRPC 7.2.2 CPM 7.2.1,i checked with casysadmin, search on enter event worked fine.i checked with another operator pointing to different access group, search is not workingcan anyone help me?thank you***Updated by moderator: Lochan to add Categories*** Pega Customer Service Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 20 Apr 2017 8:04 EDT×Close popoverCarissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View ProfileCarissaW_GCS PEGA replied to maradYou could use Live UI to check whether the other access group is using a customized section or control for the search field. You could also try comparing using Fiddler or Tracer. Posted: 3 years agoPosted: 20 Apr 2017 13:44 EDT×Close popoverMohammad Asif Hasan (Asif Hasan) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View ProfileAsif Hasan PEGA replied to maradHi, As Carissa mentioned, have you compared Fiddler/Tracer of both the user? There are certain configuration as well related with search, From the Search landing page, you can enable and disable full-text search, and configure the directory where the index files are stored. For more details, kindly refer below links it will help you in understanding the search functionalities:- 1.https://pdn.pega.com/sites/pdn.pega.com/files/help_v55/procomhelpmain.htm#howto/howto2/howtosetupLucene.htm 2.https://pdn.pega.com/sites/pdn.pega.com/files/help_v722/procomhelpmain.htm#engine/search/eng-full-text-search-con.htm 3.https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#concepts/concepts2/understandingsearch.htm Hope it will help in some extents, kindly update your observation.