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josenavas Member since 2013 23 posts
Hoverstate
Posted: 3 months ago
Last activity: 2 months 1 week ago

Good practice for Pega Customer Service custom Customer class

In Pega Marketing for Financial Services, we usually extend the base customer class (PegaMarketingFS-Data-Customer) to support the loading of customer data.

In Pega Customer Service (CS), I see we have the Contact class (PegaCA-Interface-Contact) which has directed inheritance with PegaData-Contact.

If we want to have a custom Customer (or call it Vendor, Merchant, etc.) class. It is ok to extend PegaCA-Interface-Contact class? 

Pega Customer Service 8.4 Communications and Media
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