We have a repeating grid that displays data in Rows x Columns .
After some recent changes in the application ( new release ) , some users are complaining that they are not able to see gridlines separating the rows and columns of data anymore , whereas for some it is working fine . (Please see below for images ).
Gridlines visible for other users :
Can we get some help in understanding what would be the factors that would be influencing the appearance on different systems differently ?
What browser dependencies does this have and if we have to have it fixed, what can we suggest the user ?
As you said some latest changes were applied to the new release, can you test the changes after clearing the browser cache to make sure what is the current behavior of the grid display. If the grid lines were displayed properly after the browser cache, then you can test the same scenario for non-working users, else it might be the problem raised because of your recent changes in new release.
Sushma, if both have cleared the caches or not cleared then both might have the same behavior, but what i felt was that if user1 had not cleared and user2 had cleared the cache then both might have the different behaviors as expected. I just felt may be this case might have occured for both the users.