Question
Evonsys
LK
Last activity: 11 Feb 2018 8:38 EST
Harness popup window not closing on logoff.
Hi,
I have harness which is opened as a pop up windows on click of an icon. When i logoff from interaction portal this pop up window will not close. It stays there. Why is the harness not closing upon logoff.
If i take something like the clipboard window, upon logging off the designer studio, the window too closes automatically. I need similar behavior here as well.
Thanks.
Pegasystems Inc.
IN
Hi,
I added a button and configured click- Open URL in new window. I ran this scenario and then logged off. It closed the pop-up window in this case.
What I want to know from your side is how are you actually open a popup window.
Regards,
Rachit
Evonsys
LK
Hi Rachit,
in the icon event/action, the action is configured as to "Launch harness". Target is set as "Pop Up Window". hope this helps.
Regards,
Thaveesha
Pegasystems Inc.
IN
Implemented Launch Harness(Confirm Harness). it is getting closed on Logging off. I tried this on PRPC 7.2.1. Can you try using some OOTB harness. Please let me know about the PRPC version. I will try that in that version too.
Pegasystems Inc.
IN
Hi Thaveesha,
Thanks for posting on PSC.
I have implemented similar use-case in UI Gallery and couldn't issue replicated.
Could you try altering "pxUIGalleryModalDialog" section?
Add a button with below action sets:-
Navigate-> Designer Studio->User Interface-> Gallery-> UI Element-> Modal Dialog(To view the result)
- Click the button to launch the harness and then log off to see if the harness gets closed?
Share following for further investigation:-
- Tracer capturing the event.
- Product Version
Regards,
Asif
Accepted Solution
Pegasystems Inc.
IN
Hi Thaveesha,
Try the local change given in the following PDN thread https://pdn.pega.com/support-articles/pop-ups-remain-open-after-logoff
It worked for me.
Evonsys
LK
Thank you very much! This worked for me.