Posted: 26 Aug 2020 13:10 EDT Last activity: 26 Aug 2020 15:26 EDT
Has anyone extracted pulse messages while doing case extract via bix
We have a requirement to have case notes feature and we were thinking to utilize pega pulse. But we also have a need to extract case via bix extract. BIx should extract everything, even the messages posted in the case context.
Our Bix extract strategy will be to run extract very night and extract cases which are resolved.
Has anyone done this before.
***Edited by Moderator Marissa to update Content Type from Discussion to Question***