Question
Last activity: 18 Jul 2016 2:34 EDT
HCWS 7.11 Upgrade
Hi , Currently we are doing the upgrade PEGA HCWS 7.14 ,
As per PEGA System advice for PEGA 7 upgrade from existing system configuration, as mentioned below. But during the import of HCWS 7.11 we are getting the error highlighted below. Please advice.
Also I have attached screenshot for the import error.
Existing System
PRPC 6.2 SP2
Healthcare Industry Foundation (HCIF) v 7.6 SP2
Healthcare Claims Repair Framework (CRS) 7.6 SP2
Healthcare Claims WorkStation+ Framework (CWS) v7.6SP2
Proposed System and upgrade in Progress
PRPC 7.2 - Upgrade Completed & verified
Hi , Currently we are doing the upgrade PEGA HCWS 7.14 ,
As per PEGA System advice for PEGA 7 upgrade from existing system configuration, as mentioned below. But during the import of HCWS 7.11 we are getting the error highlighted below. Please advice.
Also I have attached screenshot for the import error.
Existing System
PRPC 6.2 SP2
Healthcare Industry Foundation (HCIF) v 7.6 SP2
Healthcare Claims Repair Framework (CRS) 7.6 SP2
Healthcare Claims WorkStation+ Framework (CWS) v7.6SP2
Proposed System and upgrade in Progress
PRPC 7.2 - Upgrade Completed & verified
Healthcare Industry Foundation (HCIF 7.14) - Upgrade Completed & verified (We restarted and cleared cache)
Healthcare Claims WorkStation+ Framework (HCWS 7.11 ) - Import Failed with error Commit Failed :No such rule application instance PegaHealthCode: 7.12. Rulebase is unknown state terminating
Healthcare Claims Repair Framework (HCRS 7.11 ) - Pending
Pegasystems Inc.
US
Hi Uthayakumar,
In Healthcare-claims-workstation-711-upgrade-guide, page 2, Healthcare Industry Foundation: Be sure that Healthcare Industry Foundation (HCIF) is upgraded to 7.12 and verified.
On your system, you have installed a higher version of HCIF 7.14. I am not sure that if HCWS 7.11 is fully supported on HCIF 7.14.
Someone from HCIF team can answer your question.
Thanks,
Susan
We have the email from PEGA confirmation System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .
Can you please check and advice ?
We have the email confirmation from PEGA System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .
Can you please check and advice ?
Pegasystems Inc.
IN
Hi UthayaKumar,
I have confirmed from the corresponding team , the combination of HCIF 7.1.4 is not at certified for HCWS 7.11.
I would request you to upgrade HCIF to 7.12 as per the upgrade guide.