Question4Replies182Views×Close popoverUthayakumar Palanisamy (UthayakumarPalanisamy) View ProfileSend Message UthayakumarPalanisamy Member since 2016 4 posts Posted: June 30, 2016Last activity: July 18, 2016Posted: 30 Jun 2016 14:24 EDTLast activity: 18 Jul 2016 2:34 EDT Closed HCWS 7.11 UpgradeHi , Currently we are doing the upgrade PEGA HCWS 7.14 ,As per PEGA System advice for PEGA 7 upgrade from existing system configuration, as mentioned below. But during the import of HCWS 7.11 we are getting the error highlighted below. Please advice. Also I have attached screenshot for the import error.Existing SystemPRPC 6.2 SP2Healthcare Industry Foundation (HCIF) v 7.6 SP2Healthcare Claims Repair Framework (CRS) 7.6 SP2Healthcare Claims WorkStation+ Framework (CWS) v7.6SP2Proposed System and upgrade in Progress PRPC 7.2 - Upgrade Completed & verified Healthcare Industry Foundation (HCIF 7.14) - Upgrade Completed & verified (We restarted and cleared cache) Healthcare Claims WorkStation+ Framework (HCWS 7.11 ) - Import Failed with error Commit Failed :No such rule application instance PegaHealthCode: 7.12. Rulebase is unknown state terminatingHealthcare Claims Repair Framework (HCRS 7.11 ) - Pending System Administration Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPosted: 30 Jun 2016 14:44 EDT×Close popoverSusan Liu (SusanLiu_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View ProfileSend MessageSusanLiu_GCS PEGA replied to UthayakumarPalanisamyHi Uthayakumar,In Healthcare-claims-workstation-711-upgrade-guide, page 2, Healthcare Industry Foundation: Be sure that Healthcare Industry Foundation (HCIF) is upgraded to 7.12 and verified.On your system, you have installed a higher version of HCIF 7.14. I am not sure that if HCWS 7.11 is fully supported on HCIF 7.14.Someone from HCIF team can answer your question. Thanks,Susan Posted: 4 years agoPosted: 30 Jun 2016 15:14 EDT×Close popoverUthayakumar Palanisamy (UthayakumarPalanisamy) View ProfileSend MessageUthayakumarPalanisamy replied to SusanLiu_GCSWe have the email from PEGA confirmation System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .Can you please check and advice ? Posted: 4 years agoPosted: 30 Jun 2016 15:15 EDT×Close popoverUthayakumar Palanisamy (UthayakumarPalanisamy) View ProfileSend MessageUthayakumarPalanisamy replied to UthayakumarPalanisamyWe have the email confirmation from PEGA System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .Can you please check and advice ? Posted: 4 years agoPosted: 18 Jul 2016 2:34 EDT×Close popoverPooja Sura (Pooja) PEGA Senior Solutions Engineer Pegasystems Inc. IN View ProfileSend MessagePooja PEGA replied to UthayakumarPalanisamyHi UthayaKumar, I have confirmed from the corresponding team , the combination of HCIF 7.1.4 is not at certified for HCWS 7.11. I would request you to upgrade HCIF to 7.12 as per the upgrade guide.