Question
HCWS 7.11 Upgrade
Hi , Currently we are doing the upgrade PEGA HCWS 7.14 ,
As per PEGA System advice for PEGA 7 upgrade from existing system configuration, as mentioned below. But during the import of HCWS 7.11 we are getting the error highlighted below. Please advice.
Also I have attached screenshot for the import error.
Existing System
PRPC 6.2 SP2
Healthcare Industry Foundation (HCIF) v 7.6 SP2
Healthcare Claims Repair Framework (CRS) 7.6 SP2
Healthcare Claims WorkStation+ Framework (CWS) v7.6SP2
Proposed System and upgrade in Progress
PRPC 7.2 - Upgrade Completed & verified
Healthcare Industry Foundation (HCIF 7.14) - Upgrade Completed & verified (We restarted and cleared cache)
Healthcare Claims WorkStation+ Framework (HCWS 7.11 ) - Import Failed with error Commit Failed :No such rule application instance PegaHealthCode: 7.12. Rulebase is unknown state terminating
Healthcare Claims Repair Framework (HCRS 7.11 ) - Pending
We have the email from PEGA confirmation System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .
Can you please check and advice ?
We have the email confirmation from PEGA System to go with HCIF 7.14 ,HCWS 7.11, HCRS 7.11 .
Can you please check and advice ?
Hi UthayaKumar,
I have confirmed from the corresponding team , the combination of HCIF 7.1.4 is not at certified for HCWS 7.11.
I would request you to upgrade HCIF to 7.12 as per the upgrade guide.
Hi Uthayakumar,
In Healthcare-claims-workstation-711-upgrade-guide, page 2, Healthcare Industry Foundation: Be sure that Healthcare Industry Foundation (HCIF) is upgraded to 7.12 and verified.
On your system, you have installed a higher version of HCIF 7.14. I am not sure that if HCWS 7.11 is fully supported on HCIF 7.14.
Someone from HCIF team can answer your question.
Thanks,
Susan