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Help Push Notication Fail Android & iOS Pega Ver 8.1.1

Hi

I have a problem related to push notification in version 8.1.1, where the message is:

2019-12-20 10: 11: 02,462 GMT * 8 * EXCP0001 * 0 * 0 * jboss201 * NA * NA * H3D5GKCRKPI50YE3OO78X55DQ4ALBLOR0A * CHARLIEW * ASM-SalesAuto-Work-Opportunity * SalesAuto: 01.01.01 * 65fdd8 * 588 H3D5GKCRKPI50YE3OO78X55DQ4ALBLOR0A * 1383 * default task-431 * TABTHREAD0 * com.pega.pegarules.integration.mobile.internal.pushnotifications.AggregatingPushNotifier * 192.168.105.201 | 192.168.115XUSCASE * Relation * Relation * * # 20180713T135929.546 GMT Step: 5 Circum: 0 * 18 **** NA * NA * Data-Mobile-PushEvent * NA * Data-Mobile-PushEvent * NA * java; RULE-OBJ-ACTIVITY @ BASICLASS PYSENDPUSHNOTIFICATION # 20180713T135929. 546 GMT Step: 5 Circum: 0; doActivity Rule-Obj-Activity: pySendPushNotification; java; RULE-OBJ-ACTIVITY @ BASICLASS RELOADSECTION # 20180713T133304,210 GMT Step: 4 Circum: 0; 2 additional frames in stack; * BaseReference = [BaseReference = [ removed]; PagesToRemove = [removed]; SectionIDList = [removed]; strPHarnessClass = [removed]; pzHarnessID = [removed]; D_pzPushHistoryPpxResults1colWid thGBL = [removed]; customFields = [removed]; sound = [removed]; ActivityParams = [removed]; StreamList = [removed]; AJAXTrackID = 2; strPHarnessPurpose = [removed]; HeaderButtonSectionName = [removed]; D_pzPushHistoryPpxResults1colWidthCache2 [cache] ]; D_pzPushHistoryPpxResults1colWidthCache3 = [removed]; D_pzPushHistoryPpxResults1colWidthCache4 = [removed]; recipientType = [removed]; alert = [removed]; pzUsingTopLevelPage = [removed]; pzFromFrame = [removed]; D_pzPushHistoryPpxResults1colWidthCache1 = [removed]; pyActivity = ReloadSection; D_pzPushHistoryPpxResults1colWidthGBR = [removed]; PreActivitiesList = [removed]; inStandardsMode = true; pyReportPageName = [removed]; pyCustomError = [removed]; PreActivity = [removed]; applicationVersion = [removed]; pzPrimaryPageName = [removed]; pzKeepPageMessages = [removed]; FormError = [removed]; mobileGUID = [removed]; pzTransactionId = [removed]; badge = [removed]; applicationContext = [removed]; recipient = [removed]; bClientValidation = [removed]; reloadPage = [removed]; RenderSingle = [removed]; trackHistory = [removed]; * [MSG] [Can't send push notification to GCM server. The reason is: 'Could not post JSON requests to GCM after 4 attempts']

please help for this, because the application has entered production. All settings on the Firebase console have been done, and use the Legacy server key on the certificate

are there any steps that are missed in this case?

Thank you

***Edited by Moderator Marissa to update platform capability tags; add SR Details****

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