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Dmitry Kolesnikov (DmitryK7052)
Knowledge Expert

Knowledge Expert
DmitryK7052 Member since 2014 9 posts
Knowledge Expert
Posted: 2 weeks 2 days ago
Last activity: 2 weeks 2 days ago

Hide Auto-Launch Intent Task from Add Task menu in Customer Service

Case has to be created on opening the interaction, but should be hidden from "Add task" menu. So it would be impossible for the user to manually initiate the task.

It works just fine when "Show in list of available tasks?" is checked. But when I try to hide it (by unchecking "show in list" or setting "Display when" to "Never") it doesn't auto-launch anymore.

Pega Customer Service 8.5 Case Management