Question 49 Views Dmitry Kolesnikov (DmitryK7052) Knowledge Expert Knowledge Expert FR View Profile Send Message DmitryK7052 Member since 2014 9 posts Knowledge Expert Posted: April 6, 2021 Last activity: April 6, 2021 Posted: 6 Apr 2021 9:37 EDT Last activity: 6 Apr 2021 9:43 EDT Hide Auto-Launch Intent Task from Add Task menu in Customer Service Report Case has to be created on opening the interaction, but should be hidden from "Add task" menu. So it would be impossible for the user to manually initiate the task. It works just fine when "Show in list of available tasks?" is checked. But when I try to hide it (by unchecking "show in list" or setting "Display when" to "Never") it doesn't auto-launch anymore. Pega Customer Service 8.5 Case Management Reply Likes (1) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!