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 Amey Gawde (AmeyG762)
Anthem,Inc

Anthem,Inc
US
AmeyG762 Member since 2015 2 posts
Anthem,Inc
Posted: September 26, 2019
Last activity: September 27, 2019
Posted: 26 Sep 2019 14:35 EDT
Last activity: 27 Sep 2019 6:22 EDT
Closed

Hide Case type creation

Hi,
We have a requirement where create case and following flows shouldnt be displayed to one type of access group but they should be displayed for the rest,
Can you suggest, how can i hide case creation from UI for that one access group.
I am using 8.2

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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Posted: 2 years ago
Posted: 27 Sep 2019 1:45 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello


I guess you could also be stopping (instead of hiding) the creation with a simple error message like:"You are not authorize" with a simple WHEN on the AccessGroup name.
Posted: 2 years ago
Posted: 27 Sep 2019 6:22 EDT
Renuka Boddu (Renuka)
OCBC
Renuka Boddu
OCBC
SG

Hi,


Could you restrict the case by using AROs and Privileges. or by adding or updating the privilege in every rule.

We'd prefer it if you saw us at our best.

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