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 Ravi Kumar Pisupati (Ravi Kumar Pisupati)
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Principal LSA - Pega
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Ravi Kumar Pisupati Member since 2015 87 posts
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Posted: April 20, 2016
Last activity: April 22, 2016
Posted: 20 Apr 2016 1:03 EDT
Last activity: 22 Apr 2016 14:42 EDT
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Hiding intent in V7.x using CPMHC

Hi,

We have a requirement to hide intents conditionally, we currently display the intent but throw an error to the user when it is launched.We are using PRPC V6.2 SP2 and the compatible CPMHC FW. We are in process of upgrading the app now and we would like to know whether we can achieve this functionality in PRPC V7.x with latest CPMHC FW. If yes, what is the procedure for doing it?


Thanks,

Ravi Kumar Pisupati.

Pega Customer Service System Administration Upgrades User Experience
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Posted: 5 years ago
Posted: 20 Apr 2016 16:45 EDT
Ravi Kumar Pisupati (Ravi Kumar Pisupati)
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Principal LSA - Pega
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US

Can any CMPHC experts reply to my question? Basically I am checking on how to hide the intent from the customer 360 view. Eg: Add New Born, Update Member Address. We could not achieve it in V62 and we have an alternative solution to show a err message to the user while taking an action on the intent.

Thanks,

Ravi Kumar.

Accepted Solution

Posted: 5 years ago
Posted: 22 Apr 2016 14:42 EDT
Ravi Kumar Pisupati (Ravi Kumar Pisupati)
Optum
Principal LSA - Pega
Optum
US

With the help of new "Display When" condition in the Security tab of "Intent Task" rule type, we can achieve it. Tried in my Sandbox (PRPC V7.1.6) and tested it too . No need to create an SR for this.

Thanks,

Ravi Kumar.