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Surendar Member since 2016 4 posts
BNP Paribas ISPL
Posted: 2 years ago
Last activity: 2 years 9 months ago
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How to access Case routed to Administrator@pega.com

In our application, one of the work group Manager is set as "Administrator@pega.com". Since the Operator profile is not available for assignments, cases got routed to Administrator@pega.com. This has been confirmed in Audit.

How to access these work objects, I have tried logging in with this ID, but I am not able to add the Application's access group to this profile as any create/Modify data is not authorized.

Can someone help how to access these lost work objects? Is it possible to route back these assignments to intended operators?

Case Management
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