Question3Replies1754Views HarishReddyK Member since 2016 12 posts Fifth Third Bank Posted: 3 years agoLast activity: 3 years 1 month ago Closed Solved how ACTIVITY and INTERACTION work in RPAHiCan somebody explain how activity and interaction works and where to use these two.Thanks,Harish Robotic Process Automation ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 3 years agoMahesh Midthuru PEGA replied to HarishReddyKHi Harish, From the Robotics course that is available in PDN academy found the below information, Interactions and activities An interaction is a customer contact through a phone call, a face-to-face meeting, or a received document. Any of these things initiates the call to perform one or many activities to meet the need of the customer. The Interaction Framework provides the flexibility for a solution to manage one interaction or many interactions simultaneously. The framework creates a data table to store the interaction context values. An end user may have several interactions opened at the same time, but can work on only one interaction at a time. Compare this situation to your computer desktop: you may have several applications open and running at the same time, but you can work in only one of the applications at a time. Once an interaction starts in any project in the framework, all other projects in the framework can complete work or activities for the interaction. Activities run with the same logic. Once an activity starts in one framework project, the activity can complete in any framework project, including the one in which it started. You must start and stop interactions and activities so that the framework can communicate the success or failure of the process across the projects. Hope this information might be helpful. Regards Mahesh Posted: 3 years agoHarishReddyK Fifth Third Bank replied to Mahesh MidthuruThanks Mahesh, This information gave an idea how the interaction and activity will work. Posted: 3 years agoMahesh Midthuru PEGA replied to HarishReddyKYou are welcome Harish.