Question6Replies2969Views sowmyashrees Member since 2016 6 posts Accenture Posted: 4 years agoLast activity: 4 years ago Closed How to add a single workbasket to two different work groups? and i am working in 7.1.9 versionHi,I want to add a workbasket for 2 different workgroup how to do this ? Thanks in advance - Sowmya ***Updated by Moderator: Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agorodrg PEGA replied to sowmyashreesHi Sowmya, If you want both the workgroups to refer to the same workbasket, you can add the workbasket as default workbasket for both the work groups. Was this what you were looking for? Regards, Gisela Posted: 4 years agoDharanitharanR Areteans Technologies replied to sowmyashreesIf you want to add to operator level multiple WBs you can add in Operator rule under Work tab Posted: 4 years agorawap PEGA replied to sowmyashreesHi Sowmya, Can you let us know the exact business use case here. We will be able to provide better solution once we know what you are trying to achieve with this. Do you want to provide access to multiple workbaskets to operators ? Why do you need to map workbaskets with workgroups ? Posted: 4 years agosowmyashrees Accenture replied to sowmyashreesHello All, Below is my scenario i have 2 operators A and B, i have only one workgroup 'X' and i have 2 workbaskets .For operator A i should display both workbaskets and for operator B i should display only one workbasket. How to do this ? Thanks& Regards--Sowmya Posted: 4 years agoCONNECTS Financial Services replied to sowmyashreesDefine the workbasket (wb1) for X so both operators get this. Then assign the additional workbasket to the operator directly on the operator profile. Use merged list for work. Posted: 4 years agosowmyashrees Accenture replied to sowmyashreesBoth workbaskts (i.e WB1 and WB2) is mapped to same Workgroup .so eventhough i changed it is not reflecting becuase it got mapped to that Workgroup.