Hello,

Your parties are not associated with the case at all. Can you reference WorkParty reference from the case instead of taking the one from Data Table?

Hi MarcLasserre_GCS,

thanks for the quick response. Sorry that i forgot to mention here about where the workparties are set.

We are caling this correspondence at deadline sla activity. and this is at 3 rd stage of our case.

so we have called partyaddoperators activity within our activity at post actions of first stage flow action.

so we are able to see all the workparties added in Data Table are under pyWorkPage>pyWorkParty of clipboard, before even we enter the sla stage where we are having this correspondence.

so for the question "Your parties are not associated with the case at all" we have them associated with the case if the above procedure is correct.

Let me know if any further information needs to be given. please respond on the same asap :)