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AyakaK53 Member since 2018 2 posts
Hitachi Ltd
Posted: October 21, 2018
Last activity: October 22, 2018
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How to advance a flow in the background

Please tell me how to advance a flow in the background.

The flow I want to configure is below:

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Step 1

When “User A” submits the assignment, the flow goes to the next Step, “Step 2”.

*”Step 2” is an assignment to a workbasket

Step 2

An activity is automatically executed without waiting for an user’s operation such as picking up the case from the workbasket. After the activity is done, the flow goes to the next step.

Step 3

An user picks up the assignment from a workbasket.

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What kind of option I could chose to start an activity automatically at Step 2 and advance the flow to “Step 3”?

I have tried using SLA and Advance Flow Action, but the Step did not advance to Step3, while the flow action in Step2 have completed.

Thank you in advance.

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