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MickeyMcD Member since 2013 10 posts
Public Safety Canada
Posted: May 12, 2016
Last activity: May 17, 2016
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How are pxTaskElapsedTime, pxAssignmentPastGoal and pxAssignmentPastDeadline actually calculated?

I'd like to know exactly how the properties pxTaskElapsedTime, pxAssignmentPastGoad and pxAssignmentPastDeadline (from History-) are calculated.  What's the formula?

And how do they take into account assignments that may have been re-opened multiple times?  Which SLAs are applied/used for the deadlines?  Is the SLA restarted on a re-open?

Can I actually find this information in the system somewhere?

Case Management Reporting
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