Question
How to assign a case for approval to a work basket,where user can pick any case and approve/reject it
In Pega 7.2 - How to assign a case for approval to a work basket, where user can pick any case and approve/reject it.
***Updated by Moderator: Lochan. Removed user added helpme tag. Apologies for confusion, shouldn't have been an end-user option; updated Category***
Hi Carissa,
Thanks for the reply.What if i need to route it to a specific Work basket?How it can be done
Hi Praveen,
When you specify to route to a workbasket you will select the workbasket name.
Carissa
Hi Carissa,
Can we able to route the entire Approval flow to a spewcific work basket? situation is like this i am creating a case and do some manipulations and routing it to admins work basket.If Admin logs in he should able to pick it from his basket and when he clicks on it the approve screen with notes should appear.
Hi Praveen,
The routing takes place for assignments.
Carissa
Hi Praveen,
As per your requirement,when you route an assignment to workbasket,user would be able to pick it up and perform action on it.If you need to display any other section,you can configure a button or link and call the corresponding flowaction on
or if the admin straight away needs to see the approve screen then route the assignment configured for approve to teh Admin workbasket
Thanks!
Hi Praveen,
On the assignment shape in the flow, you can specify the routing to go to a workbasket. Users with access to that workbasket would be able to work on the assignment.
Carissa