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Ankuj Jhalani (AnkujJ44)
SunLife Canada

SunLife Canada
AnkujJ44 Member since 2014 18 posts
SunLife Canada
Posted: June 27, 2019
Last activity: June 28, 2019

How is audit history written when Assignment is routed


I understand audit history is recorded using different ways throughout the case lifecycle. There is "History-Add" method, AddWorkHistory activity called from CompleteAssignment, AddHistoryPage function used by SLA agents etc. Of these AddWorkHistory gives a way to extend the properties written to history table (AddWorkHistoryDefaults). I want to understand how is the history written when assignment is just routed (pyHistoryMemo AssignmentRouted) is added in the Memo. I searched a lot but could not find the exact invocation point. I am trying to find this to understand if I could use AddWorkHistory inorder to add more fields to the work history table when the assignment is newly created and routed to a WL/WB.

If someone knows about this invocation point, please let me know. meanwhile I shall continue my search for the invocation point

***Edited by Moderator Marissa to update platform capability tags****

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