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JonnyGar Member since 2009 91 posts
BNY Mellon
Posted: 5 years ago
Last activity: 5 years 3 months ago
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How to avoid message "Unable to unlock work object"?

This is a technical question, as well as a support process question.

  1. Consider the case where a user has accidentally left a work item locked, and then logged in to a new node, and try to open that work item.
  2. Going back as far as I remember (v3), the user gets the message about it being locked by them, and has a button to click to try and release that.
  3. In v7, we're seeing the screen say "Unable to unlock work object" - and yet, if the user ignores this message and clicks the link to try and Perform again, it will work.

(true that in v7.1.5, part of the message on the on the first screen is that the lock won't release right away... and yet the "unable to unlock work object" message will trump that to most users.)

We've filed a couple of SR's on this -- we suspected that the solution may lie in disabling v6.3+'s lockCache. So that's what we've done.

Now here's the process twist on it -- looking through the Support Articles, I see that this question has been asked 3 times recently, and 3 different answers are listed here.

Grant that there may be subtle difference between these -- one references v7 -- though note SA-5342 speaks of a HFix, but as we all know, HFix'es aren't quite regularly supported in v7. So as a customer, searching through this today, I would probably simply ask via SR, can I get this same HFix?

Article

Version

Last Updated

Response

SA-5783

6.3 sp1

Jan 29, 2015 10:33:45 PM

Wait for the system pulse to logged out [sic] the other session.

SA-6795

6.3 sp1

Feb 28, 2015 9:22:36 AM

With below entry in prconfig.xml and restarting server, reported behaviour was resolved.

<env name="database/lockcache/enabled" value="false"/>

SA-5342

7.1.6

Jan 20, 2015 10:53:23 AM

HFix-20494 was given to remove the error message "Unable to unlock work object".

SR-122623

7.1.5

Dec 5, 2014 4:04:46 PM

Submitted product enhancement request item FDBK-9861

***Updated by moderator: Marissa to close post***
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