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Avinash Haridasu (Avinash.Haridasu)
Morgan Stanley

Morgan Stanley
Avinash.Haridasu Member since 2014 286 posts
Morgan Stanley
Posted: February 26, 2021
Last activity: February 26, 2021

How to avoid updating Parent case when child case is closed [Have around 500 child cases]

We have a usecase where we create lot of child cases around 500. And the child cases are resolved by some agent.

The issue we're facing here is as the child cases are resolved simultaneously, many of them are trying to get lock on Parent and failing. We dont need to update the covered count in parent nor raise the AllCoveredResolved Ticket.

How to avoid updating the parent once its resolved.

PS: All child cases are configured with optimistic locking.

Pega Platform 8.5.2 Case Management