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Jarrod Bezzina (Jarrod)
PEGA
Consulting Manager, Pega Consulting
Pegasystems Inc.
NL
Jarrod Member since 2012 13 posts
PEGA
Posted: November 13, 2018
Last activity: November 14, 2018
Posted: 13 Nov 2018 15:47 EST
Last activity: 14 Nov 2018 12:21 EST
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How best to leverage the Email Triage capabilities of the Platform with Customer Service

We are currently implementing Customer Service for Insurance and want to leverage the Pega Platform Email Triage capabilities to perform STP (straight through processing). Is it possible to integrate an interaction with the email triage case to allow use of text analysis, entity extraction, case suggestion and email conversation. We would like these types of cases to show up as interactions within our customer service portal.

Pega Customer Service
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