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Jarrod Member since 2012 13 posts
PEGA
Posted: November 13, 2018
Last activity: November 14, 2018
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How best to leverage the Email Triage capabilities of the Platform with Customer Service

We are currently implementing Customer Service for Insurance and want to leverage the Pega Platform Email Triage capabilities to perform STP (straight through processing). Is it possible to integrate an interaction with the email triage case to allow use of text analysis, entity extraction, case suggestion and email conversation. We would like these types of cases to show up as interactions within our customer service portal.

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