Skip to main content
Contact a Moderator

Question

88
Views
 vadivel shen (vadivels3347)
Virtusa Corporation

Virtusa Corporation
IN
vadivels3347 Member since 2017 3 posts
Virtusa Corporation
Posted: February 23, 2021
Last activity: February 24, 2021
Posted: 23 Feb 2021 2:35 EST
Last activity: 24 Feb 2021 8:21 EST

How to calculate Case Average handling time

Report

In Customer service framework, we have requirements to calculate Case Average handling time[AHT]. Is possible to get the AHT to join assignment and interactions table? OR Is any other way to get the AHT?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service for Healthcare 8.4 Enterprise Application Development Dev/Designer Studio Decision Management Healthcare and Life Sciences Lead System Architect
Reply

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice