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vadivel shen (vadivels3347)
Virtusa Corporation

Virtusa Corporation
vadivels3347 Member since 2017 1 post
Virtusa Corporation
Posted: 1 week 1 day ago
Last activity: 6 days 22 hours ago

How to calculate Case Average handling time

In Customer service framework, we have requirements to calculate Case Average handling time[AHT]. Is possible to get the AHT to join assignment and interactions table? OR Is any other way to get the AHT?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service for Healthcare 8.4 Enterprise Application Development Dev/Designer Studio Decision Management Healthcare and Life Sciences Lead System Architect