Posted: 23 Feb 2021 2:35 EST Last activity: 24 Feb 2021 8:21 EST
How to calculate Case Average handling time
In Customer service framework, we have requirements to calculate Case Average handling time[AHT]. Is possible to get the AHT to join assignment and interactions table? OR Is any other way to get the AHT?
***Edited by Moderator: Pooja Gadige to add platform capability tag***