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Virtusa Corporation
Posted: 1 week 1 day ago
Last activity: 6 days 22 hours ago
How to calculate Case Average handling time
In Customer service framework, we have requirements to calculate Case Average handling time[AHT]. Is possible to get the AHT to join assignment and interactions table? OR Is any other way to get the AHT?
***Edited by Moderator: Pooja Gadige to add platform capability tag***