Question

18
Views
AltaafR1 Member since 2020 1 post
Unilever
Posted: 2 months ago
Last activity: 2 months 2 weeks ago

How to calculate the operator assigned day and time in PDC

Hello All, 

In Pega Diagonistic Cloud, how to calculate the Assigned time and date for a particular Work ID ? 

 

We are targeting Work ID with urgency > 60, which are Assigned to respective resource to resolve the issues. We need to capture the Assigned Date and Time to calculate the total time spent by the resource in a particular Work ID. Screenshots  of the fields are attached for your reference. 

 

Also, is there a way to calculate the date & time when the Urgency/priority of the case has reached >60

Pega Predictive Diagnostic Cloud 1.18 Project Delivery Consumer Services Project Manager
Share this page LinkedIn