Question

4
Replies
2785
Views
LarryT Member since 2017 20 posts
Frontier Communications
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed
Solved

How to calculate SLAs for this scenario?

-
The answer for below is 60. Please explain why? Thanks on advance.
A service level agreement rule describes the following behavior:
Urgency AdjustmentInterval lengthLimit
Start of service level20
Goal interval108
Deadline interval2024
Passed Deadline interval20243

The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday?

Pega Academy
Moderation Team has archived post
Share this page LinkedIn