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KolliparaJ Member since 2019 11 posts
Sri Vishnu Educational Society
Posted: 9 months ago
Last activity: 8 months 4 weeks ago

How can a customer track his service request?

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.

Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?

Pega Customer Service Case Management
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