Question3Replies70Views KolliparaJ Member since 2019 11 posts Sri Vishnu Educational Society Posted: 9 months agoLast activity: 8 months 4 weeks ago How can a customer track his service request?A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype? Pega Customer Service Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 9 months agoMarcLasserre_GCS PEGA replied to KolliparaJHello, If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one. Posted: 9 months agoMahendra_Kumar Tata Consultancy Services replied to KolliparaJHi, If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough. Posted: 8 months agoKolliparaJ Sri Vishnu Educational Society replied to KolliparaJThank u.