Question3Replies111Views×Close popoverKollipara Jaya Harika (KolliparaJ) Sri Vishnu Educational Society Sri Vishnu Educational Society IN View ProfileSend Message KolliparaJ Member since 2019 11 posts Sri Vishnu Educational Society Posted: December 1, 2019Last activity: December 26, 2019Posted: 1 Dec 2019 1:39 ESTLast activity: 26 Dec 2019 5:56 EST Closed How can a customer track his service request?A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype? Pega Customer Service Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 2 Dec 2019 3:02 EST×Close popoverMarc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer PEG FR View ProfileSend MessageMarcLasserre_GCS PEGA replied to KolliparaJHello, If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one. Posted: 1 year agoPosted: 3 Dec 2019 3:04 EST×Close popoverMahendra Kumar Mahaveer Chand (Mahendra_Kumar) Verizon Verizon IN View ProfileSend MessageMahendra_Kumar Verizon replied to KolliparaJHi, If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough. Posted: 1 year agoPosted: 26 Dec 2019 5:56 EST×Close popoverKollipara Jaya Harika (KolliparaJ) Sri Vishnu Educational Society Sri Vishnu Educational Society IN View ProfileSend MessageKolliparaJ Sri Vishnu Educational Society replied to KolliparaJThank u.