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Kollipara Jaya Harika (KolliparaJ)
Sri Vishnu Educational Society

Sri Vishnu Educational Society
IN
KolliparaJ Member since 2019 11 posts
Sri Vishnu Educational Society
Posted: December 1, 2019
Last activity: December 26, 2019
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How can a customer track his service request?

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.

Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?

Pega Customer Service Case Management
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