Posted: 15 Jan 2016 6:42 EST Last activity: 15 Jan 2016 8:48 EST
How can I adjust existing assignment SLA programmatically ?
We have requirement to setup SLA on assignment, but it's deadline should depend from some information, which is provided on this assignment while user performs it.
For example, we create assignment "myTask" with SLA "mySLA" and deadline, depent on property "myDeadlineDT". By default, myDeadlineDT is set for 1 day from current.
Then user starts to work, choose option "Not urgent task" and go away to perform another task. At this moment we should recalculate myDeadlineDT and change SLA for current assignment from 1 day to 3 day.