Question
How can I call a flow from a SLA rule.
I want to post a Audit log entry on the Audit log, after the SLA time has expired. I am trying to use the "Perform Action" "Call Flow", but it is not working. Thank you in advance for your help.
Message was edited by: Marissa Rogers - Moved from Mesh Help, added category
Hello Robert,
I'm not sure I follow. You just want to add a history entry that says the late activity ran? The system should do that for you by default. If you want something more custom, your activity could use the History-Add method to add your audit log. None of that should require calling a flow. If you are trying to resume the flow that the work object was on, calling the activity ResumeFlow would be the way to do it. If you want to call a brand new flow the Flow-New method is probably a place to start. If you can give us a bit more information about what you are ultimately trying to do, it might be easier to give you advice with confidence.
Thanks,
Mike
- could you please try calling the flow from activity using RULE-OBJ-ACTIVITY WORK- STARTFLOW
Is there a way to add a audit note immediately after the 'Deadline time reached' line is printed?
Hi Robert
As suggested , you can call an Activity and do what ever required , like calling flow or writing audit at reaching deadline
Hi.
You said . >> I want to post a Audit log entry on the Audit log, after the SLA time has expired
Whenever your assignment reaches goal time or deadline time., it will anyway log an entry in the audit .Find screenshot below
Are you looking for something else ?