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CloeW938 Member since 2018 140 posts
IT Solution Service
Posted: 2 years ago
Last activity: 2 years 3 months ago
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How can I get around process and step in a flow

Hi,

I know that there is a pxChangeStage API to move to arbitrary stage, but I do not know how to get around process and step inside. For example, in below flow design, if I am right now at somewhere at Stage 2, and let's say, I want to go back to Step 4 in Process4. Could somebody give all options that I can take to implement this, and what is the best practice or standard method?

Thanks,

***Edited by Moderator Marissa to update platform capability tags***

Case Management
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Posted: 2 years ago

Hi Cloe,


You can use ticket to jump toa particular step in a particular stage.


 

Posted: 2 years ago

Hi,


Thanks for the info. I have never used ticket but once I heard ticket is something like Go To statement and it is a bad practice to use. Is that right? If so, isn't there a more standard way to just go back?


Thanks,

Posted: 2 years ago

Really, I thought a ticket can only jump to a particular step in the current process of the current stage, not to a different process even within the same stage.  Has this changed?

Posted: 2 years ago

I don't think ticket behavior is ever changed as this is one of a very classic functionalities from PRPC 5x. But I heard using a ticket is a bad practice anyways a couple of times. Maybe, or maybe not. If anyone knows what I am talking about, please let me know.


Now, I want to know how to use ticket for this use case. Is it possible to give me some guidance? Screenshot helps largely.


Thanks,
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