Question 2 Replies 38 Views × Close popover Larisa Kerimbekova (lkerimbe) Virtusa Larisa Kerimbekova Virtusa US View Profile Send Message lkerimbe Member since 2016 26 posts Virtusa Posted: June 10, 2020 Last activity: June 11, 2020 Posted: 10 Jun 2020 18:30 EDT Last activity: 11 Jun 2020 12:45 EDT How can I have Application Email account with different reply To We have an Application with numerous different cases and currently have Application associated Email Account. Now user wants to have different Reply To for one of the cases. How we can implement it? ***Edited by Moderator: Pallavi to change content type from Discussion to Question*** Pega Platform Conversational Channels Technology Services Senior System Architect × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 10 months ago Updated: 9 months ago Posted: 11 Jun 2020 2:50 EDT Updated: 11 Jun 2020 8:55 EDT × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to lkerimbe Hello, Could you try this approach: https://collaborate.pega.com/question/passing-replyto-parameter-corrnew-activity Posted: 9 months ago Posted: 11 Jun 2020 12:45 EDT × Close popover Larisa Kerimbekova (lkerimbe) Virtusa Larisa Kerimbekova Virtusa US View Profile Send Message lkerimbe Virtusa replied to MarcLasserre_GCS This approach will work not work for correspondence shape.