Question

2
Replies
36
Views
Francisco Javier Guzman Anaya (FranciscoJavierG2301)
Rulesware LLC

Rulesware LLC
MX
FranciscoJavierG2301 Member since 2017 24 posts
Rulesware LLC
Posted: October 14, 2020
Last activity: October 21, 2020
Posted: 14 Oct 2020 14:25 EDT
Last activity: 21 Oct 2020 10:06 EDT

How can I return a “web treatment” if the “Action Flow” choreographies multiple treatments within?

How can I return a “web treatment” if the “Action Flow” choreographies multiple treatments within?

There is a Sample Flow in the user guide where the engagement with the customer is done in multiple channels:

Sample File From User Guide

There is a component for inbound channels, assisted channels only, but there is no such component for web.

Note: If an activity uses the default flow, it has web and assisted channel treatments, the specific treatment is returned as requested in the NBA Container request by setting the channel property, in this scenario there is no treatment choreography.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Marketing for Financial Services 8.4 Decision Management Case Management Financial Services Business Architect