Question
How can I track the number of assignments COMPLETED by a user?
Hi,
I have a requirement to display a current day report for each user on the dashboard, that shows the following columns:
WB Name | Assignments Completed
where WB Name column has the list of WBs mentioned in the current user's profile and Assignments Completed has the Assignments Completed by the user picked from these wbs.
How can I track when an assignment is completed? As per our application settings, if an assignment gets completed- it is deleted from the Assign- instances.
Other challenge is this cannot be tracked in Finish Assignment activity as we it would also get fired when a user picks a case from a WB and hence it is routed to his WL for processing-here WB assignment(Assign-Workbasket) would get deleted and WL assignment would get created (Assign-Worklist).
Correct me if am wrong.
Also, there are several cases where the user might just route the assigments from one operator to another or WB- but might not actually COMPLETE them by himself.
Please suggest a solution as to how can this be addressed.
Create a Declare Trigger on Assign- Class.Select Trigger when an instance is value as Deleted(As soon as an assignment is complete, it gets deleted). Call an activity which will update the user name to a separate Data Type. That data type should have the operator id and assignment name with both of them as key. So, if we report on the Data Type by operator id, we can find out the count.