KolliparaJ Member since 2019 11 posts
Sri Vishnu Educational Society
Posted: 10 months ago
Last activity: 10 months ago

how can a manager incresase workurgency manually


I am working on a usecase called online laundry.I am facing problems with SLA.I have uploaded a photo with the requriement. I have workqueues and workgroups for Pickup,washers,ironers,Drycleaners,Starchers and delivery.LaundryAdministrator is a person in the Laundry:Managers Accessgroup, and there other access groups like Laundry:Pickup , Laundry:Washers ,Laundry:Ironers, Laundry:DryCleaners etc. LaundryAdminstrator should be able manually increase the workUrgency when servicetype is EXPRESSS.How to do the SLA for this. I did routing to Workqueue for each assignment. I am working on personaledition 8.3.

Please help! :) :)

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Case Management
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