Question 1 Replies 245 Views × Close popover Harry van de Witte (Harryv29) ING IT Chapter Lead ING NL View Profile Send Message Harryv29 Member since 2016 1 post ING Posted: January 12, 2017 Last activity: January 13, 2017 Posted: 12 Jan 2017 17:08 EST Last activity: 13 Jan 2017 6:44 EST Closed How can an operator select which workbasket to pull from One department has one access group in Pega. The access group has 2 workbaskets defined. Now the operator pulls from 2 workbaskets without knowing which workbasket to pull from. Part of the department works on 1 basket, part on the other basket. The entire department has only 1 LDAP group which gives them access to Pega via 1 access group. I created 1 workgroup with one basket as a default and 1 workgroup with the other as default The operator cannot select a basket in the caseworker screen. What is the best way to deal with this: part of operators in 1 accessgroup may only work on basket 1 and other part of same group only works on basket 2. Case Management Security × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 13 Jan 2017 6:44 EST × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to Harryv29 Have you configured getNextWork in order to allow your enduser to pull items from workbasket ? If yes then putting your logics there in getNextWork is a good option.