Question1Replies240Views×Close popoverHarry van de Witte (Harryv29) ING IT Chapter Lead ING NL View Profile Harryv29 Member since 2016 1 post ING Posted: January 12, 2017Last activity: January 13, 2017Posted: 12 Jan 2017 17:08 ESTLast activity: 13 Jan 2017 6:44 EST Closed How can an operator select which workbasket to pull fromOne department has one access group in Pega.The access group has 2 workbaskets defined.Now the operator pulls from 2 workbaskets without knowing which workbasket to pull from.Part of the department works on 1 basket, part on the other basket. The entire department has only 1 LDAP group which gives them access to Pega via 1 access group.I created 1 workgroup with one basket as a default and 1 workgroup with the other as defaultThe operator cannot select a basket in the caseworker screen.What is the best way to deal with this: part of operators in 1 accessgroup may only work on basket 1 and other part of same group only works on basket 2. Case Management Security ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPosted: 13 Jan 2017 6:44 EST×Close popoverSantanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View ProfileSantanu PEGA replied to Harryv29Have you configured getNextWork in order to allow your enduser to pull items from workbasket ? If yes then putting your logics there in getNextWork is a good option.