Question

1
Replies
193
Views
Wassim Jrad (Wassim Jrad)
Knowledge Experts SA

Knowledge Experts SA
FR
Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: April 5, 2016
Last activity: April 5, 2016
Posted: 5 Apr 2016 14:41 EDT
Last activity: 5 Apr 2016 21:53 EDT
Closed
Solved

How can we add a subcase from an escalation activity ?

Hello, We would like to create a subcase from an SLA escalation action. We call an activity and we use the pxAddChildWork but the pyWorkparty of the new subacase is System and it rise an error. How can we create the subcase and route it or assign it to the parent case pyWorkParty ? Thanks,

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.