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Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: 4 years ago
Last activity: 4 years 5 months ago
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How can we add a subcase from an escalation activity ?

Hello, We would like to create a subcase from an SLA escalation action. We call an activity and we use the pxAddChildWork but the pyWorkparty of the new subacase is System and it rise an error. How can we create the subcase and route it or assign it to the parent case pyWorkParty ? Thanks,

Case Management
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