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RohitS23 Member since 2015 6 posts
Tata Consultancy Services
Posted: 1 year ago
Last activity: 1 year 5 months ago
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How can we contact customers on different Level like Subscription, Account and Company in Pega Marketing V7.31

We are using Pega Marketing 7.31 for our project with below customer table structure:

CustomerID (Subscription)Account IDAccount OwnerCompany IDCompany Owner
111Y99N
211N99N
322Y99Y
422N99N

Along with this we have all the information related to Subscription, Account and Company in this table and also in multiple associated tables.

We are able to send communication on Customer ID level, But need suggestion on sending communication on Account and Company level.

For Eg:

I want to send an Email to company Owner informing that all his subscriptions are Retention eligible with some subscription level data. How can we achieve this scenario as our campaigns/DataFlows are executed at subscription level.

Any suggestion is really appreciated.

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