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Frontier Communications
Posted: 1 year ago
Last activity: 1 year 10 months ago
How can we hide partial content in a Pega Knowledge article from external users ?
I know By default, every article in Pega Knowledge is visible to an external application. Any article can be
hidden by setting its InternalContentOnly property to TRUE.
But my question is at at article level. Can partial content in a Pega Knowledge article be hidden ?
Any advise or guidance would be greatly appreciated !
Posted: 1 year ago
Accepted Solution
Posted: 1 year ago
The feature to mark a sentence, paragraph, etc. as "internal" was introduced in Pega Knowledge 7.31.
Although the steps posted above are correct, the release supporting this feature was not (e.g. 7.31 vs 7.4).
This feature is not supported prior to the Pega Knowledge 7.31 version.
It looks like this feature is available in Pega KM 7.4 and up.I was looking in 7.2 and didn't find it.
For ref:
Marking article text as internal
Pega Knowledge authors can mark a sentence, paragraph, or entire section of an article as internal. When the content is marked as internal, the content is highlighted with a gray background that provides a visual indicator of internal content. Customer Service agents can see the full article. External users, such as KM help site users, cannot see the sections marked as internal.
To mark content as internal, perform the following steps:
1. In the left navigation panel, expand Knowledge and click Content.
2. Click the content that you want to mark as internal.
3. Click Edit.
4. To mark the content as internal, select the paragraph or text.
5. Click “internal use (employees only) padlock icon” in CKEDITOR ribbon