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Fedotochkin Ilya Member since 2011 21 posts
Lanit
Posted: 4 years ago
Last activity: 4 years 4 months ago
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How to cancel locked assignment?

Hello everyone!

We have such requirement:

- a new assignment is assigned to an operator

- a request is came from other system to cancel the work object processing

- we need to close the work object and remove the assignment

Everything is fine if work object is not locked by operator.

But what can we do, if operator has opened his task already? He must not complete this task, because after this assignment there are some integration connectors. If they will be called, wrong information will go to other systems.

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