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VenkatM Member since 2019 8 posts
Datacom Systems Ltd
Posted: 10 months ago
Last activity: 10 months 2 weeks ago

How to capture login and logout times of Agent

We have a requirement of capturing Agent login and logout times to the Pega Chat Server and show it as a report to the manager. Did anyone implemented in the past? I looked at PublishChatServerDebugLogs activity because this is getting called each time agent logs in or logs out or accepts a chat. I would like to get suggestions of implementing it.

***Edited by Moderator: Lochan to update platform capability tags***

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