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OnkarY33 Member since 2013 17 posts
Infosys
Posted: 2 years ago
Last activity: 1 month 4 weeks ago

How to change case type after it is created ?

We have a requirement where in we want to provide users with an option to change case type manually. What is the best way to achieve this functionality?

I am able to think of 2 ways-

1. Use OOTB flow action rule ChangeClass which allows to change class of a case. The problem I see with this approach is that the post activity of this flow action only changes the class of pyWorkPage to the new class but does not alter any of the page in pxFlow page group and they still holds old class value. Will this be a problem where in pages in pxFlow page group has different class than work page ?

2. Resolve the current case and instantiate a new case with new class value.

Regards,

Onkar

Low-Code App Development
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