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Hisato Masuda (HisatoM7)
NRI IT Solutions America

NRI IT Solutions America
US
HisatoM7 Member since 2017 3 posts
NRI IT Solutions America
Posted: May 3, 2019
Last activity: May 27, 2019
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How to change OOTB popup warning when the user tries to reopen a case which is already open

We have a requirement to change the messages in OOTB popup warning when the user tries to reopen a case which is already open.
We were able to change the last two lines of the warning message which has associated field values but were unable to change the first two which displays the link and the application name which appears by default with popup warnings.
But our requirement states us to remove the first two lines.

Please suggest a solution!

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Case Management User Experience
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