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Posted: January 8, 2018
Last activity: January 8, 2018
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How to change Overall SLa calculation
According to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.
***Edited by Moderator Marissa to update categories***
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Hi,
If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose.
-Ravi.