Question1Replies1401Views sayantis0987 Member since 2017 11 posts Areteans Posted: 2 years agoLast activity: 2 years 8 months ago Closed How to change Overall SLa calculationAccording to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.***Edited by Moderator Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoRaviteja_CH PEGA replied to sayantis0987Hi, If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose. -Ravi.