Question1Replies1478Views×Close popoversayanti sen (sayantis0987) Areteans Areteans IN View ProfileSend Message sayantis0987 Member since 2017 11 posts Areteans Posted: January 8, 2018Last activity: January 8, 2018Posted: 8 Jan 2018 7:00 ESTLast activity: 8 Jan 2018 10:25 EST Closed How to change Overall SLa calculationAccording to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.***Edited by Moderator Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post, learn more×Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 8 Jan 2018 7:15 EST×Close popoverRaviteja Chatakondu (Raviteja_CH) PEGA Senior Cloud Development Engineer Pegasystems Inc. IN View ProfileSend MessageRaviteja_CH PEGA replied to sayantis0987Hi, If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose. -Ravi.