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 sayanti sen (sayantis0987)
Areteans

Areteans
GB
sayantis0987 Member since 2017 11 posts
Areteans
Posted: January 8, 2018
Last activity: January 8, 2018
Posted: 8 Jan 2018 7:00 EST
Last activity: 8 Jan 2018 10:25 EST
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How to change Overall SLa calculation

According to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.

***Edited by Moderator Marissa to update categories***

Case Management
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Posted: 4 years ago
Posted: 8 Jan 2018 7:15 EST
Raviteja Chatakondu (Raviteja_CH)
PEGA
Senior Cloud Development Engineer
Pegasystems Inc.
IN

Hi,


If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose.


-Ravi.

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