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SameeraSilva Member since 2017 62 posts
Virtusa
Posted: 3 years ago
Last activity: 3 years 5 months ago
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How chat session authenticate in CPM

I am new to CPM and flowing customer service foundation course materials in PDN.In there it shows when a customer login to his/her banking interface using login credentials and starts a chat session.At the same time it pop up a dialog with the customer information.How cpm identifies the exact customer details? How can I enhance the knowledge of CPM as a beginner?

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