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Sameera De Silva (SameeraSilva)
Virtusa
Associate Engineer
Virtusa
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SameeraSilva Member since 2017 62 posts
Virtusa
Posted: May 5, 2017
Last activity: May 12, 2017
Posted: 5 May 2017 5:13 EDT
Last activity: 12 May 2017 5:17 EDT
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How chat session authenticate in CPM

I am new to CPM and flowing customer service foundation course materials in PDN.In there it shows when a customer login to his/her banking interface using login credentials and starts a chat session.At the same time it pop up a dialog with the customer information.How cpm identifies the exact customer details? How can I enhance the knowledge of CPM as a beginner?

Pega Customer Service Low-Code App Development
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