Question
TMNAS
US
Last activity: 6 Oct 2017 4:51 EDT
How to check/Verify InActive Operator in the application
Hi,
We have a requirement such that, for a particular Status, the cases should be routed to Operator Work list only when the Operator is Active or Available, other wise the cases should be moved to Work Basket.
So, whenever, the Operator is Inactive or Unavailable, the Cases Should be routed to Work Basket.
Is there any way to check the Inactive Operator. is there any OOTB Rule or is there any way that I can validate this. I can see a Property pzHasOperatorLocked, but not sure how to use this Property. This is showing the value as False in Clipboard.
Please help me in this.
Regards,
KSR Prasad
Pegasystems Inc.
US
HI Reddi,
In Data-Admin-Operator-ID, you can find the when rules like AvailableCheck, pyOperatorAvailable, pyOperatorInactive. You can go through this when rules and use as per your requirement.
Regards
Mahesh
Optum
IN
Hi Reddi,
To check the Inactive Operator you can use the Property : pyOpAvailable.
Hope this helps !,
Regards,
Spandana.