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ReddiPrasadK0711 Member since 2016 2 posts
TMNAS
Posted: 2 years ago
Last activity: 2 years 11 months ago
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How to check/Verify InActive Operator in the application

Hi,

We have a requirement such that, for a particular Status, the cases should be routed to Operator Work list only when the Operator is Active or Available, other wise the cases should be moved to Work Basket.

So, whenever, the Operator is Inactive or Unavailable, the Cases Should be routed to Work Basket.

Is there any way to check the Inactive Operator. is there any OOTB Rule or is there any way that I can validate this. I can see a Property pzHasOperatorLocked, but not sure how to use this Property. This is showing the value as False in Clipboard.

Please help me in this.

Regards,

KSR Prasad

Low-Code App Development Case Management Security System Administration
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