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Anurathan_K Member since 2016 17 posts
ME Bank
Posted: 2 years ago
Last activity: 2 years 3 months ago
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How circumstance template works when there are two or more templates for the same rule in different ruleset?

How circumstance template works when there are two or more templates for the same rule in different rulesets under the same class?

Work-.pyCaseActionArea Section rule had been circumstanced under two different rulesets as below,

Section Work- pyCaseActionArea PegaSurvey:07-10-15 - PerformSurvey
Section Work- pyCaseActionArea PegaCPMFS:07-21-01 - CPMPortalType

When moving to SIT environment, the following exception occurs and failed to assemble pyCaseActionArea section.

Is it a correct behaviour as per rule resolution algorithm?

"2018-05-09 16:40:57,910 [1] [TABTHREAD1] [ ] [ MES:03.01.01] ( internal.access.DatabaseImpl) ERROR pegser0vt.test.local| m15 - There was a problem opening a database instance (class: Rule-HTML-Section): Encountered more than one Circumstance Property when opening Rule Rule-HTML-Section WORK-!PYCASEACTIONAREA: PerformSurvey and CPMPortalType
com.pega.pegarules.pub.database.MultipleCircumstancePropertiesException: Encountered more than one Circumstance Property when opening Rule Rule-HTML-Section WORK-!PYCASEACTIONAREA: PerformSurvey and CPMPortalType
From: (HECF6388925FB079181328AC0791750CF:) "

Thank you in advance.

***Updated by moderator: Lochan to tag SR to post***

Pega Customer Service Low-Code App Development Case Management SR Created
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