Do you have the "Auto-dismiss on hover away" option checked on the Show SmartInfo action? If so, try unchecking it - the SmartInfo should now display until you explicitly dismiss it - which should allow you to click a link.
Otherwise, try using an local action shown in an overlay on hover instead of show SmartInfo, as that stays up until you click away from it.
Posted: 5 years ago
Posted: 4 Jan 2017 8:50 EST
Santanu Bhattacherjee (Santanu)
Senior Manager - Sales Automation