How to close a case from an activity
Hi
Is there any activity we can call to close a case? We would like to close a case from an activity.
Thanks,
Kelly
***Moderator Edit: Vidyaranjan | Updated Categories***
As suggested by Carissa, this activity can be used to resolve the case and its subsequent child cases. This will update the status of already resolved cases as well.
Do you really mean closing the case means resolving the case or anything else. Can you please let us know.
Yes, I meant resolving the case. I tried pxForceCaseClose, but run into permission issues with this error: You lack access required to execute RULE-OBJ-ACTIVITY WORK- PZONPROCESSEND #20150310T164515.127 GMT
Are you running the activity as an unauthenticated user? I see the authentication requirement was removed from the pzOnProcessEnd activity in Pega 7.2.1 and there is a hot fix for the activity in Pega 7.1.7 (HFix-26030).
You can use UpdateStatus activity and set status to Resolved
There is a pxForceCaseClose activity.