How to close a case from an activity
Hi
Is there any activity we can call to close a case? We would like to close a case from an activity.
Thanks,
Kelly
***Moderator Edit: Vidyaranjan | Updated Categories***
Pegasystems Inc.
US
There is a pxForceCaseClose activity.
Pegasystems Inc.
IN
As suggested by Carissa, this activity can be used to resolve the case and its subsequent child cases. This will update the status of already resolved cases as well.
Pega
IN
Do you really mean closing the case means resolving the case or anything else. Can you please let us know.
Nielsen
US
Yes, I meant resolving the case. I tried pxForceCaseClose, but run into permission issues with this error: You lack access required to execute RULE-OBJ-ACTIVITY WORK- PZONPROCESSEND #20150310T164515.127 GMT
Pegasystems Inc.
US
Are you running the activity as an unauthenticated user? I see the authentication requirement was removed from the pzOnProcessEnd activity in Pega 7.2.1 and there is a hot fix for the activity in Pega 7.1.7 (HFix-26030).
Areteans Technologies
AU
You can use UpdateStatus activity and set status to Resolved