Posted: 25 Mar 2019 15:51 EDT Last activity: 31 Mar 2019 6:34 EDT
How to close a case set to Scheduled Followup
I have several cases that we set to "Schedule Followup". The cases have been resolved, however I am unable to close the cases. After changing the Case Action to "Close" and adding my notes, it will not allow it close because it wants a disposition. However it will not give the "Disposition" drop down.