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 Rich Hill (RichH358)
JP Morgan Chase & Company

JP Morgan Chase & Company
US
RichH358 Member since 2019 1 post
JP Morgan Chase & Company
Posted: March 25, 2019
Last activity: March 31, 2019
Posted: 25 Mar 2019 15:51 EDT
Last activity: 31 Mar 2019 6:34 EDT
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How to close a case set to Scheduled Followup

I have several cases that we set to "Schedule Followup". The cases have been resolved, however I am unable to close the cases. After changing the Case Action to "Close" and adding my notes, it will not allow it close because it wants a disposition. However it will not give the "Disposition" drop down.

Case Management
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Posted: 2 years ago
Posted: 31 Mar 2019 6:34 EDT
Nikhil Kumar (nikhil_kumar)
Tata Consultancy Services Ltd
Nikhil Kumar
Tata Consultancy Services Ltd
GB

Hi,
Can you please elaborate more details on your scenario?
From the basic extract of your question, if you are unable to close a case , you can use "pxForceCaseClose" out of the box activity.

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