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RichH358 Member since 2019 1 post
JP Morgan Chase & Company
Posted: 1 year ago
Last activity: 1 year 6 months ago
Closed

How to close a case set to Scheduled Followup

I have several cases that we set to "Schedule Followup". The cases have been resolved, however I am unable to close the cases. After changing the Case Action to "Close" and adding my notes, it will not allow it close because it wants a disposition. However it will not give the "Disposition" drop down.

Case Management
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